If you’re having trouble connecting your meter to the mySugr app, try the following steps:
On your meters:
Accu-Chek Aviva/Performa/Guide
1 Go into the Settings > Wireless
2 Select Pairing
3 Now go to Delete Pairing and select your connected device.
The connection from the meter to your smartphone is deleted.
On your smartphone:
Restart your smartphone!
Samsung, LG, Nexus,...
Unpair
1 Go to the bluetooth settings and you will see all connected devices.
2 Next to the connected meter, you will see a small gear icon.
3 Tap the gear icon and unpair the meter.
Clear bluetooth data/cache
1 Go to your mobile settings
2 Select applications
3 Select application manager or apps
4 Tap on MORE or on the ⋮ three dots.
5 Select show system apps
6 Go to the bluetooth share
7 Select storage
8 Tap on clear data and on clear cache
9 Restart your phone
10 Now start the connection directly in the mySugr app
Sony
Unpair
1 Go to the bluetooth settings and you will see all connected devices.
2 Next to the connected meter, you will see a small gear icon.
3 Tap the gear icon and tap forget.
Clear bluetooth data/cache
1 Go to your mobile settings
2 Select apps
3 Swipe left to view the All menu
4 Go to bluetooth share
5 Tap on clear data and clear cache
6 Restart your phone
7 Now start the connection directly in the mySugr app